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Cookies

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our website so we can make it better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using bigfinish.com:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

bigfinish.com

bigfinish.com uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

Cookies set by bigfinish.com

Name Purpose Typical content Expires
BigFinish[Customer][id] This cookie identifies which customer you are currently logged in as. This cookie is only saved if you tick the 'Remember Me' checkbox during the login process. 2234 30 days from when last logged in.
BigFinish[Customer][pw_hash] This cookie verifies which customer you are currently logged in as. This cookie is only saved if you tick the 'Remember Me' checkbox during the login process. Your plain text password is NOT retrievable from this cookie. E3FrZQ%3D%3D... 30 days from when last logged in.
CAKEPHP This cookie identifies you are a unique user, which facilitates the shopping process on our web site - including adding items to your basket, building subscription options and remaining logged in as a customer. vimcfsm1md... At end of user session - when browser or computer is restarted.

Third party cookies

We use a number of suppliers who may also set cookies on their websites’ on its behalf. bigfinish.com does not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More info
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy policy

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies. Please be aware that restricting cookies may impact on the functionality of our website. If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

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